How Do Quick Replies Work?

If you find yourself sending the same text message to leads over and over again, FranFunnel has a featured call Quick Replies that allows you to have templated messages that are sent with the click of a button.

When you click on a lead, you'll find a button on the communication panel that looks like this:

When you press that button, it will bring up the information panel with all of your pre-written messages:

Clicking on one of those messages will automatically deliver that message to the lead. (You are not able to edit the messages before they are sent.)

If you want to add additional messages your list, simply click the  at the bottom of the page and you'll be able to add any messages you would like.

When adding a quick reply, it is possible to dynamically add certain information from the lead into the message. (Another term for this in previous generation would be a "merge tag")

If you'd like to include any information from the lead in your quick replies, simply include one of the following terms:

{{ lead.firstName }}

{{ lead.lastName }}

{{ lead.city }}

{{ lead.state }}

If there are any other fields that you'd like to insert dynamically, then e-mail support@franfunnel.com and we'll be able to activate additional fields.